WAYS TO PAY:
- Bank Transfer
From this year we have to possibility to offer layaway payment, message us and we can discuss all the details and set a playment plan.
DELIVERY AND AVAILABILITY
Most of our items are made to order, manufacturing times can vary from a few days to a few weeks, depending on the dress and the reference period. We always work with rush orders, the only thing we need to know is the deadline by which you need the dress to let you have in time! Anyway we always suggest not to wait the last moment, the best thing is to order the dress with some months in advance.
RETURNS AND CANCELATION
For any issue about your order please contact us using the contact form or via mail at firstname.lastname@example.org.
We ship only with UPS or similar courier using an insured shipping service.
Most of our items are custom orders, every dress, costume or accessory is made specifically for each customer so it is not returnable, because it could be difficult for us to resell.
If you receive your dress and it has an error of our part, you can ship the dress back to us, we will fix the problem and then send back to you.
For every kind of porblems please contact us, we’ re at your disposal to solve any issue in the best way.
See the Shipping Policy page for latest pricing
PLEASE NOTE THAT WE SEND TO THE ADDRESS GIVEN ON THE ORDER FORM, SO PLEASE ENSURE THAT THIS IS WHERE YOU WANT YOUR PARCEL SENT TO!
The buyer is responsible for any customs fees, taxes, dues, etc. that are charged upon at the arrival or delivery of their order.